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Conversational Marketing Agency

Your customers are in chat. Are you?

Helping brands achieve ambitious revenue goals with chat funnels in Instagram DM, Messenger, WhatsApp and SMS 💬

Conversational Marketing Agency

Your customers are in chat. Are you?

Helping brands achieve ambitious revenue goals with chat funnels in Instagram DM, Messenger, WhatsApp and SMS 💬

Malin is a pro at Messenger chatbots and a star at email marketing. She set up a beautiful and elaborate customer journey for me! Comes with out of the box solutions and always delivers on time (with a smile).

Mark

Marketing Manager, ModelManagement

As a marketing professional, she offers an interesting balance: ability to innovate and take the initiative, and reliability to deliver multiple projects efficiently. As email and chat bot strategist, she implemented various initiatives resulting in increased value for EBS and for our customers. Marta

Head of Marketing, European Bartender School

The result of our Facebook Messenger funnel is a big increase in sign-ups for our course, as well as engagement in our Facebook group. They love the quiz! Pete

Owner, Colombian Spanish

Get higher profits and happier customers

Automate lead generation, sales, and customer support through 1:1 conversations at scale in social channels or on your website.

A chat funnel is a 1:1 interaction between a business and its audience. It’s a quick, back-and-forth conversation just like you have with your friends, but with a business. It takes place on Facebook Messenger, Instagram DM, WhatsApp, SMS, or in a chat window on your website.
We track every user interaction and gain insight into the user’s preferences as the conversation unfolds. Based on this data, directly from the users themselves, chat funnels allow you to tailor your offer to their specific needs. Similar to email, users opt-in to communicating with your business and you build up a contact list. Your contacts are highly likely to read (80% open rate) and engage (+30% CTR) with your messages.
We’re platform agnostic and have years of experience working with some of the biggest chat platforms, including Manychat, Dialogflow, Intercom and Drift.

Get higher profits and happier customers

Automate lead generation, sales, and customer support through 1:1 conversations at scale in social channels or on your website.

A chat funnel is a 1:1 interaction between a business and its audience. It’s a quick, back-and-forth conversation just like you have with your friends, but with a business. It takes place on Facebook Messenger, Instagram DM, WhatsApp, SMS, or in a chat window on your website.
We track every user interaction and gain insight into the user’s preferences as the conversation unfolds. Based on this data, directly from the users themselves, chat funnels allow you to tailor your offer to their specific needs. Similar to email, users opt-in to communicating with your business and you build up a contact list. Your contacts are highly likely to read (80% open rate) and engage (+30% CTR) with your messages.
We’re platform agnostic and have years of experience working with some of the biggest chat platforms, including Manychat, Dialogflow, Intercom and Drift.

Why chat?

N

Through-the-roof engagement

Your customers are 4X more likely to open a chat/text message than an email. Our clients consistently see 80% open rate and 30% CTR on chat and text messages.
N

Get closer to your customers

Have 1:1 conversations with many and build long-lasting relationships. Offer your audience an experience they haven’t seen before, and speak with your customers rather than at them. 

N

Instant communication

Move relationships forward faster. With chat, demanding customers never have to wait for a reply. Immediately pick up a conversation with your customers when they want it.

N

Save time

Replying to the same FAQs day in and day out can be draining. Message automation reduces the amount of time your support team spends on repetitive tasks and frees up time to focus on complex cases.

N

Retarget in social channels

Build a contact list in Instagram, Messenger and WhatsApp and retarget your contacts with relevant content. They’re highly likely to engage with your messages.

N

Customers already use chat

90% of global consumers want to use messaging to speak to businesses (source: Twilio), and there are 3+ bn mobile messaging app users worldwide (source: Statista).

N

Conversational psychology

We apply proven strategies to make your chatbot sound natural and consequently build trust with the users. This moves the conversations forward in a human-like way.

N

Artificial Intelligence

We use AI software to elevate the chat experience. AI brings an understanding of context and nuance to conversations,  resulting in a more human-like experience.

N

Split-test everything

We split test and continuously optimize all messages, CTAs, and other content to increase the ROI month by month.

Why chat?

N

Through-the-roof engagement

Your customers are 4X more likely to open a chat/text message than an email. Our clients consistently see 80% open rate and 30% CTR on chat and text messages.
N

Get closer to your customers

Have 1:1 conversations with many and build long-lasting relationships. Offer your audience an experience they haven’t seen before, and speak with your customers rather than at them. 

N

Instant communication

Move relationships forward faster. With chat, demanding customers never have to wait for a reply. Immediately pick up a conversation with your customers when they want it.

N

Save time

Replying to the same FAQs day in and day out can be draining. Message automation reduces the amount of time your support team spends on repetitive tasks and frees up time to focus on complex cases.

N

Retarget in social channels

Build a contact list in Instagram, Messenger and WhatsApp and retarget your contacts with relevant content. They’re highly likely to engage with your messages.

N

Customers already use chat

90% of global consumers want to use messaging to speak to businesses (source: Twilio), and there are 3+ bn mobile messaging app users worldwide (source: Statista).

N

Conversational psychology

We apply proven strategies to make your chatbot sound natural and consequently build trust with the users. This moves the conversations forward in a human-like way.

N

Artificial Intelligence

We use AI software to elevate the chat experience. AI brings an understanding of context and nuance to conversations,  resulting in a more human-like experience.

N

Split-test everything

We split test and continuously optimize all messages, CTAs, and other content to increase the ROI month by month.

A battle-tested framework that works

A battle-tested framework that works

Our framework is designed to establish the base ROI that you can expect from conversational marketing. Here are some of the benefits you’ll come to appreciate.

Our framework is designed to establish the base ROI that you can expect from conversational marketing. Here are some of the benefits you’ll come to appreciate.

Marketing

N

Less reliability on ad industry changes, more control over data

N

Cost-effective retargeting campaigns

N

Hyper-personalized customer journeys

Sales

N

Increased brand loyalty - less friction in the buying process

N

Turn your customers into repeat buyers

N

Recover more abandoned carts

Operations

N

Your team spends less time on repetitive support requests

N

Never let your customers wait

N

Share customer data across all systems

Turn engagement into conversations. See Instagram DM automation in action 👇

Turn engagement into conversations. See Instagram DM automation in action👇

Have 1:1 conversations at scale in Instagram DMs

1. Book a call

2. Implement a chat funnel and generate leads with 1:1 conversations at scale

3. Turn social media engagement into customers

Have 1:1 conversations at scale in Instagram DMs

1. Book a call

2.2. Implement a chat funnel and generate leads with 1:1 conversations at scale

3. Turn social media engagement into customers

Trusted by

Personalisation at scale.

 

+34 634 57 02 84

malin@hookhold.marketing

C/ del Comte Borrell, 62, 08015 Barcelona

Personalisation at scale.

 

+34 634 57 02 84

malin@hookhold.marketing

C/ del Comte Borrell, 62, 08015 Barcelona

© 2023 Hook & Hold Marketing. All rights reserved.