Conversational Marketing Agency

Your customers are in chat. Are you?

Get closer to your customers with 1:1 conversations at scale, across the web and social channels.

👉Let's chat

Conversational Marketing Agency

Your customers are in chat. Are you?

Get closer to your customers with 1:1 conversations at scale, across the web and social channels.

👉 Let's chat

Malin is a pro at Messenger chatbots and a star at email marketing. She set up a beautiful and elaborate customer journey for me! Comes with out of the box solutions and always delivers on time (with a smile).

Mark

Marketing Manager, ModelManagement

As a marketing professional, she offers an interesting balance: ability to innovate and take the initiative, and reliability to deliver multiple projects efficiently. As email and chat bot strategist, she implemented various initiatives resulting in increased value for EBS and for our customers. Marta

Head of Marketing, European Bartender School

The result of our Facebook Messenger funnel is a big increase in sign-ups for our course, as well as engagement in our Facebook group. They love the quiz! Pete

Owner, Colombian Spanish

Get closer to your customers

Automate lead generation, sales, and customer support through 1:1 conversations at scale in social channels or on your website.

A chat funnel is a 1:1 interaction between a business and its audience. It’s a quick, back-and-forth conversation just like you have with your friends, but with a business. It takes place on Facebook Messenger, Instagram DM, WhatsApp, or in a chat window on your website.

We track every user interaction, gaining insights into user preferences throughout the conversation. Using this direct feedback from users, chat funnels enable you to tailor your offers to meet their specific needs. Much like with email campaigns, users opt into communicating with your business, helping you build a contact list. These contacts are highly likely to read (with an 80% open rate) and engage with your messages (boasting a +30% CTR).

We’re platform agnostic and have years of experience working with some of the biggest chat platforms, including Manychat, Uchat, ChatGPT, Dialogflow, Intercom and Drift.

Get closer to your customers

Automate lead generation, sales, and customer support through 1:1 conversations at scale in social channels or on your website.

A chat funnel is a 1:1 interaction between a business and its audience. It’s a quick, back-and-forth conversation just like you have with your friends, but with a business. It takes place on Facebook Messenger, Instagram DM, WhatsApp, or in a chat window on your website.

We track every user interaction, gaining insights into user preferences throughout the conversation. Using this direct feedback from users, chat funnels enable you to tailor your offers to meet their specific needs. Much like with email campaigns, users opt into communicating with your business, helping you build a contact list. These contacts are highly likely to read (with an 80% open rate) and engage with your messages (boasting a +30% CTR).

We’re platform agnostic and have years of experience working with some of the biggest chat platforms, including Manychat, Uchat, ChatGPT, Dialogflow, Intercom and Drift.

Why chat?

N

Through-the-roof engagement

Your customers are 4X more likely to open a chat/text message than an email. Our clients consistently see 80% open rate and 30% CTR on chat and text messages.

N

Get closer to your customers

Have 1:1 conversations with many and build long-lasting relationships. Offer your audience an experience they haven’t seen before, and speak with your customers rather than at them.

N

Instant communication

Move relationships forward faster. Demanding customers won’t be left waiting; engage in immediate conversations when they desire.

N

Save time

Replying to the same FAQs day in and day out can be draining. Message automation reduces the amount of time your support team spends on repetitive tasks and frees up time to focus on complex cases.

N

Retarget in social channels

Build a contact list in Instagram, Messenger and WhatsApp and retarget your contacts with relevant content. They’re highly likely to engage with your messages.

N

Customers already use chat

90% of global consumers want to use messaging to speak to businesses (source: Twilio), and there are 3+ bn mobile messaging app users worldwide (source: Statista).

N

Conversational psychology

We apply proven strategies to make your chatbot sound natural and consequently build trust with the users. This moves the conversations forward in a human-like way.

N

Artificial Intelligence

We use artificial intelligence (AI) to elevate the chat experience. AI brings an understanding of context and nuance to conversations, resulting in a more human-like experience.

N

Split-test everything

We split test and continuously optimize all messages, CTAs, and other content to increase the ROI month by month.

Why chat?

N

Through-the-roof engagement

Your customers are 4X more likely to open a chat/text message than an email. Our clients consistently see 80% open rate and 30% CTR on chat and text messages.

N

Get closer to your customers

Have 1:1 conversations with many and build long-lasting relationships. Offer your audience an experience they haven’t seen before, and speak with your customers rather than at them.

N

Instant communication

Move relationships forward faster. Demanding customers won’t be left waiting; engage in immediate conversations when they desire.

N

Save time

Replying to the same FAQs day in and day out can be draining. Message automation reduces the amount of time your support team spends on repetitive tasks and frees up time to focus on complex cases.

N

Retarget in social channels

Build a contact list in Instagram, Messenger and WhatsApp and retarget your contacts with relevant content. They’re highly likely to engage with your messages.

N

Customers already use chat

90% of global consumers want to use messaging to speak to businesses (source: Twilio), and there are 3+ bn mobile messaging app users worldwide (source: Statista).

N

Conversational psychology

We apply proven strategies to make your chatbot sound natural and consequently build trust with the users. This moves the conversations forward in a human-like way.

N

Artificial Intelligence

We use artificial intelligence (AI) software to elevate the chat experience. AI brings an understanding of context and nuance to conversations, resulting in a more human-like experience.

N

Split-test everything

We split test and continuously optimize all messages, CTAs, and other content to increase the ROI month by month.

A new customer experience

Inbox overwhelm is expensive

Many support teams struggle to keep up with incoming support tickets, especially during peak seasons. They’re constantly under pressure to manage multiple tickets, of varying complexity, across different channels. Many brands either offer slow support or have teams in different time zones to be available all days, at all times. Providing a positive customer experience across the board, 24/7, is costly.

Why it matters

Providing fast and accurate customer support is no longer a nice-to-have for brands that want to be in business in 5 years’ time. Consumers demand fast interactions. Bad customer experiences negatively impact the bottom line. Timely, efficient support that communicates your brand indentity ties your customers to your brand.

How much can you save?

Chatbots are not meant to replace a support team entirely, they take the pressure off by moving conversations forward faster. As a result, your agents spend more time on solving complex queries, and your customers enjoy faster support. Use this calculator to find out how much time, and money, you could save by implementing a chatbot.

Inbox overwhelm is expensive

Many support teams struggle to keep up with incoming support tickets, especially during peak seasons. They’re constantly under pressure to manage multiple tickets, of varying complexity, across different channels. Many brands either offer slow support or have teams in different time zones to be available all days, at all times. Providing a positive customer experience across the board, 24/7, is costly.

Why it matters

Providing fast and accurate customer support is no longer a nice-to-have for brands that want to be in business in 5 years’ time. Consumers demand fast interactions. Bad customer experiences negatively impact the bottom line. Timely, efficient support that communicates your brand indentity ties your customers to your brand.

How much can you save?

Chatbots are not meant to replace a support team entirely, they take the pressure off by moving conversations forward faster. As a result, your agents spend more time on solving complex queries, and your customers enjoy faster support. Use this calculator to find out how much time, and money, you could save by implementing a chatbot.

A battle-tested framework that works

Our framework is designed to establish the base ROI that you can expect from conversational marketing. Here are some of the benefits you’ll come to appreciate.